Questions about CompliantRx

CompliantRx is the intake engine for DME suppliers. It turns a messy fax packet into a complete, ready-to-ship order, and pinpoints exactly what’s missing to get it there. Your team handles more orders without adding headcount.

Most operators assume it’s a billing problem. It isn’t. Over 80% of DMEPOS denials trace to documentation failures, not clinical errors. The gap gets created at intake and doesn’t show up until the denial lands weeks later.

Most document import tools bring the file in. They don’t tell you if it’s right. CompliantRx® checks every order against your payer’s current coverage criteria, pinpoints the gaps and writes the compliant record back into your system. Importing a document and approving a compliant order are two different things.

Addendum Intelligence® chases them for you. It drafts the cover sheet, faxes the provider, follows up on day 3, 5 and 7, and re-checks the order the moment the missing document comes back.

Yes. Checklist Builder lets your admin create and publish coverage-criteria checklists for your products and payers. Changes are saved as a draft before they go live, and your team always works from what you’ve published.

Medicare publishes more than 540 policy updates a year. Your rules update as they’re published, so every order is checked against today’s criteria, not what your last specialist remembered.

CompliantRx integrates with Brightree and NikoHealth. Clean orders are written straight into the system your team already uses, so there’s no retyping.

Two weeks for most customers. We connect directly to Brightree or NikoHealth, so there’s no new system of record and no retraining.

No. You can start with Review-First, where your team keeps building orders the way they do today and CompliantRx checks each one against your rules. Or go Full Pipeline, from first fax to ready-to-ship. Many teams start with review and grow into the rest.

Nothing. Payer rules, LCD criteria and checklist logic live in the system, not in someone’s head. New staff work the same process from day one.

Yes. We sign a Business Associate Agreement with every customer before any patient information is processed.

Yes. CompliantRx is SOC 2 Type II audited and built for handling protected health information in DME workflows.

Ask Noel® is our AI assistant for DME teams. Ask about coverage criteria, LCDs or a patient’s documents, and Noel answers with the source to back it up. Learn about Ask Noel® or read the Ask Noel® FAQ.