Coverage criteria, LCD requirements and documentation rules, answered in seconds with the policy behind every answer. When you’re ready, Noel can check your patients’ paperwork too.
BAA includedSOC 2 Type II auditedBuilt for DME
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Good evening, Dana
If you don’t know, now you Noel.™
Ask about coverage, policies, or paperwork. Noel checks the rules and shows where every answer came from.
Find a patient’s MBI, check coverage, or upload an order to review
BAA included · SOC 2 Type II audited · HIPAA compliant
Be a Noel-It-All™.
Real DME questions. Clear answers. Here’s what you can ask.
Coverage and identity
Find a patient’s MBI
Find current coverage
Check eligibility and benefits
Know who to bill
Qualification
Check Medicare requirements
Review medical records
Spot missing documentation
Everyday DME questions
Who can sign this order?
Does this need a face-to-face?
What modifier do I use?
When is this patient due for resupply?
What does this denial mean?
Take the next step
Draft physician requests
Draft appeals
Summarize the record
Draft a medical records request
What’s the first question you’ll ask Noel?
Find & check coverage
Start with whatever you have.
Missing a Medicare number? Don’t know the payer? Start with what you have. Noel helps you find the rest.
No MBI
No MBI? Noel problem.
Find a patient’s MBI in seconds, right in the conversation.
No insurance info
No insurance? Start with the patient.
Find active coverage from the patient’s demographics.
Have the insurance
Have the insurance? Check it.
Check eligibility and get a clear answer: active coverage, plan type and who to bill.
And Noel doesn’t stop at the lookup.
Once you find coverage, keep the same conversation going: review the records, check qualification, find what’s missing and draft the next request.
Try it free. Every organization gets starter coverage checks, so your team can try MBI lookup, insurance discovery and eligibility before adding more.
Safe AI for DME
Your team is already using AI. Give them a safe place to do it.
Many DME staff already paste payer documents, and sometimes patient details, into free AI tools to get work done faster. Those tools don’t come with a BAA, so patient information shared there can put your company at risk. Ask Noel® gives your whole team a safe, approved place to do it, made for DME.
Built for patient informationEvery account signs a BAA, so your team works on real orders, not redacted copies.
SOC 2 Type II auditedOur security controls are tested and verified by independent auditors.
Every answer shows its sourceThe LCD, policy article or DME MAC guidance behind it, so your team can verify before acting.
You stay in controlAdd or remove people in seconds, see how your team uses Ask Noel®, and see who reviewed what and when. Nothing to install.
Plans for DME teams of every size
Ask Noel is free for verified DME teams. Every plan includes a signed BAA.
Free
For anyone at a DME.
$0/ month
Each person · 1 document review a month
Unlimited DME rules questions
LCD and policy citations on every answer
Checklists and blank templates
Signed BAA
1 document review a month for each person
One-time coverage checks starter for your organization: 10 eligibility checks, 5 MBI lookups and 3 insurance discovery searches
Solo
For independent DME professionals.
$99/ month
1 user · 10 document reviews a month
Everything in Free
Document review, up to 50 pages each
Drafted letters and appeals
Review summaries to download
Every month: 25 eligibility checks, 5 MBI lookups and 2 insurance discovery searches
Signed BAA
Cancel anytime
Team
Most popular
For teams across your DME.
$399/ month
5 users included · 50 document reviews a month, shared
Everything in Solo
Add up to 5 more users at $69 each (+10 reviews per user)
Every month, shared: 150 eligibility checks, 25 MBI lookups and 10 insurance discovery searches
Team administration
Shared team workspace
Save 10% with annual billing
Business
For larger DME teams.
$799/ month
Up to 15 users · 150 document reviews a month, shared
Best for 10+ users. 15 users and 150 reviews for about what 10 users cost on Team.
Everything in Team
Every month, shared: 400 eligibility checks, 60 MBI lookups and 25 insurance discovery searches
Usage reporting by user
Admin controls for users and access
Save 10% with annual billing
Coverage checks, built inEligibility (Medicaid managed care included), MBI lookups and insurance discovery to find coverage the patient didn’t mention, right where your team works. Paid plans include checks every month. Need more? Extra searches are billed per search, with no monthly minimums. Set up on a short call.
Annual billing and larger teamsSave 10% on Team and Business with annual billing. More than 15 users? We’ll build a plan for you.
Need more reviews? Extra document reviews are $5 each on any paid plan. Documents can be up to 50 pages. Annual plans are billed upfront for 12 months. Pricing may change before launch.
Noel is built around DME and official Medicare sources, including LCDs, policy articles and DME MAC guidance. For coverage and documentation questions, Noel shows the source so your team can check it before relying on the answer.
Can we use patient information with Ask Noel®?
Yes. Every plan includes a signed Business Associate Agreement, and Ask Noel® runs in CompliantRx’s secure environment with controls built for healthcare. Each organization stays responsible for using it in line with its own privacy, security and HIPAA policies.
How many documents can we review?
Free includes 1 document review a month for each person. Paid plans include 10 reviews a month per user, shared across your team: Solo 10, Team 50 and Business 150. On Team, each user you add beyond 5 costs $69 a month and adds 10 reviews. Need more? Extra reviews are $5 each, and you choose whether to turn them on. Each document can be up to 50 pages. Asking Noel questions doesn’t count toward your review limit.
Can Ask Noel® check eligibility or find a patient’s insurance?
Yes. Eligibility checks (including Medicaid managed care), MBI lookups and insurance discovery run inside Ask Noel®. Every paid plan includes checks each month, shared across your organization: Solo gets 25 eligibility checks, 5 MBI lookups and 2 insurance discovery searches; Team gets 150, 25 and 10; Business gets 400, 60 and 25. Unused checks don’t roll over, and extra searches are billed per search. Free accounts get a one-time starter pack. Checks turn on after a short setup call where we collect your NPI and PTAN.
Can Ask Noel® qualify all of our orders?
Ask Noel® helps your staff review individual documents and spot likely gaps. Each review checks one order at a time. For automated review of every order, email [email protected].
Getting audited? Can Noel help?
Yes. Noel can review each patient’s records, show you what’s missing and give you a summary to download. Each review covers one record at a time. If you’re responding to an audit across many claims, talk to us and we’ll help you plan it.
Do we need IT or an integration to get started?
No. Ask Noel® works on its own, with no Brightree, NikoHealth or other integration needed. Create your account, accept the BAA, invite your team and start asking.
Is Ask Noel® really free?
Yes. Ask Noel® is free for verified DME teams. Ask about coverage criteria, LCDs and documentation rules as often as you like, with the source behind every answer. Every person also gets 1 document review a month, and each organization gets a one-time starter pack of coverage checks. Paid plans add more document reviews, drafted letters and appeals, and team tools.
Who counts as a verified DME team?
Anyone at a DME, HME or medical supply company. Sign up with your work email and your organization’s NPI, and we confirm it in seconds.
What do paid plans add?
Noel checks your patients’ paperwork. Upload an order or record, and Noel checks it against the LCD, flags what’s missing and drafts the letter or appeal to fix it. Solo, Team and Business differ by users and document reviews per month.
We already use CompliantRx. Can we get Ask Noel®?
Yes. Existing CompliantRx customers may be able to turn on Ask Noel® under their current agreement and BAA. Contact your CompliantRx Customer Success representative.
Don’t know? Ask Noel®.
The AI workspace built specifically for DME is almost here.
